1. IDT does not discriminate against any consumer who exercises any of the consumer’s rights
under the ORPA. Pursuant to the ORPA IDT is permitted to offer loyalty, rewards, premium
features, discounts, or club card programs to its customers.
2. In order to comply with a consumer request, IDT must reasonably authenticate the request. A
record of each request is made as soon as it is received by our data protection team. IDT will
use all reasonable measures to authenticate the identity of the individual making the request.
We will utilize the requested data to ensure that we can verify the requestor’s identity and
where we are unable to do so, we may contact you for further information, or ask you to
provide evidence of your identity prior to responding to your request. This is to protect your
data and rights. If a third party, agent or representative is submitting an opt-out request on
your behalf, we will verify their authority to act for you and may contact you and them to
confirm your and their identity and to gain your authorization prior to taking action upon the
request.
3. IDT will attempt to authenticate each request and if it is able to authenticate a request it will
provide a response (if necessary and applicable) within 45 days of the receipt of the request,
which time period may be extended by IDT for an additional 45 days. If a delay is necessary, IDT
will contact you within the original 45 day period and provide the reasons for the delay. All IDT
responses shall be in writing. The response shall be sent by mail or electronically. If IDT is not
able to process your request, we will inform you of that and (where possible) of the reasons for
not acting upon your request.
4. If IDT refuses to take action on your request you have the right to appeal that refusal within 30
days of your receipt of IDT’s response by sending an email to orpa@idt.net and requesting an
appeal. Within 45 days of IDT’s receipt of your appeal, we will inform you of any action taken
or not taken in response to the appeal, including the reasons for our decision. If your appeal is
denied, then you may contact the Oregon Attorney General at AttorneyGeneral@doj.state.or.us
or by phone at 877-877-9392 to submit a complaint.
5. The ORPA contains certain exemptions and exceptions to the exercise of some of these rights. If
one or more of those exemptions or exceptions applies to your request, then we may not be
able to act upon your request. Where possible we will inform you of the reasons for not acting
upon your request.
6. By signing above, the consumer is signing this document electronically and acknowledges that:
a. my electronic signature is the legal equivalent of my manual, handwritten signature on
this document;
b. my signature on this document (my “E-Signature”) is as valid as if I had signed the
document in writing;
c. no certification authority or other third party verification is necessary to validate my E-
Signature; and
d. I am authorized to sign the document and acknowledge that I may request a paper
version of the document by contacting IDT.
